SHIPPING POLICY

Orders are created, packed and shipped Monday-Friday ONLY. Any order placed after 12:00 PM CT will ship the following business day. Most orders are shipped from our facility within 24-72 hours depending on item availability from the order date. Orders placed on the weekend and holidays are processed on the following business day. Orders placed on Holiday or Sale weekends are subject to a 24 hour processing period from the next business day.

If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed.

Any package returned due to insufficient or incorrect address will be subject to a 10% restocking fee. Lonicera Candle Co. is not responsible for any stolen packages after the delivery of packages.

STANDARD SHIPPING RATES
FREE SHIPPING ON ORDERS $100 & OVER
With a minimum purchase of $100 or more at LonicerCandleCo.com, shipping is no cost to you. Please allow 24-72 hours for your order to process prior to shipping.

$12.50 FLAT RATE USPS PRIORITY U.S. SHIPPING ON ORDERS UNDER $100
Applies to Candles, Wax Tarts & Melts, Room Sprays, Potpourri, Room Diffusers, and Larger Items. With a purchase of $100 or less at Lonicera CandleCo.com, shipping is a flat $12.50. Please allow 24-72 hours for your order to process prior to shipping.

INTERNATIONAL SHIPPING

International Shipping Available Through UPS and Fed Ex
Please contact us for more info

RETURN POLICY

Contact our Customer Service department at: LoniceraCandleCo@gmail.com

All of our candles go through a thorough QC and inspection process prior to shipping to ensure the best quality product. Please inspect your candles carefully before use. We will replace any broken items if there are damages that occurred during shipping. Photos of broken items will be required. All claims must be reported within 30 days of shipment.

Purchases made on www.loniceracandleco.com may be returned by the customer for any reason within 30 days of shipment if the product is unused, and in new and original condition.

Lonicera Candle Co. does not cover return shipping costs or services. Refunds will be issued in the same form as the original payment within five business days of receiving the returned product.

RETURN SHIPPING ADDRESS:

Lonicera Candle Co.

765 Highway 22 South

Shiloh, Tennessee 38376

Please include your name, address, loniceracandleco.com order number, email address and a note indicating the product(s) you are returning and the reason for your return.

PAYMENT METHOD

No card information is ever saved at Lonicera Candle Co. and it remains the private property of the cardholder at all times before, during, and after the product purchase. All transactions are processed through secure forms of payment which are used by millions of people daily and are heavily encrypted third party-payment processors.

We take many active steps to ensure the absolute safety of your credit card and personal information. In addition to processing all credit card sales via a fully secured and reputable third party payment processor, your checkout experience is protected by industry-standard 128 Bit SSL encryption to protect your private data. Lonicera Candle Co. does NOT keep credit card information on record.

WHOLESALE INQUIRIES

( U.S. CUSTOMERS ONLY AT THIS TIME )

VIP Wholesale Members, Please ask us about our Buy Back Program
( VIP Members who purchase 3 or more times a year )

MINIMUMS

$400 minimum. No account required. Minimum 3 orders per calendar year must be placed to hold wholesale prices with us.

PAYMENTS

Payments in full via debit/credit card is required upfront before the order begins to be processed

DELIVERY TIME

7 - 14 days for in-stock items. For larger orders and not in stock items please allow 10 -20 days for processing before we can ship. We are a smaller operation and larger orders do take some time to design, create and process.

SHIPPING

Shipping fees calculated with order amount
Goods ship via USPS, UPS or Fed Ex
Domestic 3 - 7 day delivery depending on the region

REFUNDS

Any goods that are defective or broken during shipment will be refunded or replaced with the return of these items to Lonicera Candle Co.

COLLABORATIONS

We Love Collaborations!!!

Lonicera Candle Co. has worked with some amazing bloggers, lifestyle experts, and influencers. If you would like to collaborate with us please feel free to email us here. Please include your Instagram following count, your core demographic and Instagram stats on viewers, insights and more. We would love to work with amazing home décor, lifestyle, moms, and other small business owners who need content to post on there social media outlets. If approved we will send you one of our press kits and FREE shipping to you.

Wholesale

Collaborations