FAQ

Why is my candle sooting?

Answer: Soot is a natural occurance in any candle. If your candle is continuiously releasing soot, It can be the result of: - carbon build-up on the the wick - not trimming the wick of the candle - over-burning the candle - burning the candle in an area that has a draft from a vent or window Tip: If you are experiencing excessive sooting, try trimming your wick to 1/8", moving your candle to another location, or extinguishing your candle if it has been burning for more than 3-4 hours at a time.
Why is my candle not releasing a strong fragrance?

Answer: Fragrance is subjective, and some fragrances are stronger than others. Try to move the candle to another location. Rule Of Thumb: Single wick candles for smaller rooms, Double Wick candles for medium size rooms, and triple wicks for larger type rooms.
Why is my candle tunneling? ( wax build up on the edges of the candle )

Answer: When a candle tunnels, It is likely that the candle has not been burning long enough for the wax to pool from the edge to edge Tip: If the candle has begun to tunnel, burn the candle for 3-4 hours to allow the candle to self-correct. Continue to burn in 3-4 hour increments until the candle self-corrects.
Why isnt my wick staying lit?

Answer: Wax and fragrance can occasionally clog the wick. Tip: Extinguish the flame, wait for the candle to cool, trim the tip of the wick 1/8", then twist the wick with your fingers to loosen the fibers in the wick. This will allow for the fragrance and wax to more freely absorb through the wick.
Why is there small tunnels in my candle?

The wax product we use for our candles has a specific make up with soy wax and other botanical oils that do cause a certain amount of air to penetrate the wax as its warming up. Due to this process your candle may show small pin hole tunneling as a result. This is normal.
Why is my candle not smooth?

Soy candles are truly a "thing" of their own. The soy wax we work with to create our candles can sometimes be VERY touchy so every candle we produce will have its own texture and appearance. Some of the fragrance oils used have a slightly darker hue than others which may produce a slightly darker candle. Our candles sometimes have a tendency to not appear smooth after cooling, this is due to the natural ingrediences we use. Lonicera Candles are made completely by hand and the end result is a long lasting clean burning candle.
What is a wet spot?

Wet spots happen when the wax cures away from the glass, due to the temp, etc. Your candle will still smell and burn amazingly. The wet spot is more cosmetic than anything else and is just hard to avoid when dealing with all natural soy wax that can be touchy to work with many times over. Dont worry, You'll still love that candle. We promise!
What type of wax is used in our candles?

Answer: Our candles are made from a botanical soy based wax that does contain soy based additives and are FDA approved and kosher-certified.
Do your wicks contain lead?

Answer: No, our wicks are 100% braided cotton and contain no traces of lead
Are your candles made with natural fragrances?

Answer: Our candles contain essential, natural and synthetic oils.
Are your candles vegan and cruelty free?

Yes, Our candles are 100% vegan friendly and animal cruelty free, as they do not contain any animal products, nor have they been tested on animals.